Shipping policy

Shipping Policy

Order Processing

Orders are processed after payment and order details have been confirmed. Processing time varies by product, selected finish, inventory status, and whether painting or other preparation is required. Painted, color-matched, made-to-order, and oversized motorcycle parts may require additional preparation time.

Any estimated processing or delivery timeframe shown on a product page, at checkout, or in an order update is an estimate rather than a guaranteed delivery date. We will contact you if additional information is required to confirm fitment, finish, or shipping arrangements.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and destination eligibility are displayed at checkout based on the products in your cart and the delivery address. Large or oversized items may ship separately and may have different rates or delivery timelines.

Delivery estimates begin after the order has been processed and handed to the carrier. Carrier delays, weather, holidays, remote destinations, customs, address issues, and other circumstances outside WOWHOG's control may affect delivery.

Order Tracking

When tracking is available, it will be sent to the email address or phone number provided at checkout. Tracking information may take time to update after the shipping label is created.

Multiple Packages

Products, accessories, hardware, and painted components may arrive in separate packages. A partial delivery does not necessarily mean an item is missing. Review all tracking numbers and packing information before contacting support.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after an order enters processing or ships.

Additional carrier charges caused by an incorrect or incomplete address, refused delivery, failed delivery attempt, or unauthorized rerouting may be the customer's responsibility.

Delivery Inspection and Shipping Damage

Inspect the shipping carton and product promptly after delivery. If an item arrives damaged, incorrect, or with missing parts:
- Keep the product, shipping carton, labels, packing materials, and all included components
- Take clear photos of the outer carton, shipping label, internal packaging, product, and affected area
- Contact contact@wowhog.com as soon as possible with your order number and evidence
- Do not install, modify, discard, or return the item until instructions are provided

Visible carton damage should be noted with the carrier when possible. Claims may be delayed or denied if the original packaging and evidence are unavailable.

Lost or Delayed Packages

If tracking shows unusual delay, contact us so we can review the shipment with the carrier. If tracking shows delivered but the package cannot be located, check the delivery area, household members, neighbors, building staff, and carrier delivery details before contacting us.

Carrier investigations and claim timelines are controlled by the carrier. WOWHOG will provide reasonable assistance but cannot guarantee the outcome of a carrier investigation.

International Orders, Duties, and Taxes

Where international shipping is offered at checkout, the recipient is responsible for any import duties, taxes, brokerage fees, customs charges, or local handling fees unless checkout expressly states otherwise. Customs processing may delay delivery.

Customers are responsible for confirming that the ordered products may be imported and used at the destination. Refused or unclaimed international shipments may be subject to return shipping, customs charges, and other deductions from any eligible refund.

Cancellations and Returns

Contact us immediately if you need to cancel an order. Cancellation is not guaranteed after processing, painting, packing, or shipment has begun. Shipping charges and return eligibility are governed by our Returns, Refunds & Limited Warranty policy.

Contact

Email: contact@wowhog.com

Please include your order number in all shipping inquiries.