Refund policy

Returns, Refunds & Limited Warranty

This policy applies to purchases made directly through wowhog.com. Products purchased through Amazon, another marketplace, a dealer, or another retailer must be returned through the original seller and are subject to that seller's policies.

1. 30-Day Return Request Window

You may request a return within 30 calendar days after the carrier marks your order as delivered. Contact contact@wowhog.com before sending anything back. Include your order number, the item and variant, the reason for the request, clear photos of the product and packaging, and your motorcycle year, make, model, and relevant modifications when fitment is involved.

A return is not approved until WOWHOG issues written return authorization and return instructions. Unauthorized returns, collect-on-delivery shipments, and returns sent to an address not provided by WOWHOG may be refused.

After authorization, the return must be handed to the carrier within 14 calendar days. Use a trackable and adequately insured service. Keep the receipt and tracking number until the return is completed.

2. Product Categories and Return Treatment

Standard in-stock finish

A standard, non-custom product may be returned within the return window when it remains unused, uninstalled, unmodified, complete, and in resalable condition with its original packaging.

Color-matched stocked finish

A stocked color-matched product may be considered for return only when it has not been installed, mounted, drilled, wired, altered, scratched, or damaged and remains complete and resalable. An approved preference or fitment return of a color-matched product is subject to a 20% restocking fee because the finish has limited resale demand.

Made-to-order, specially painted, personalized, or custom product

A product identified on its product page or order confirmation as made-to-order, custom, personalized, or specially painted is not returnable or exchangeable for preference, fitment selection, or color expectation once production has started. This restriction does not apply when the item arrives damaged, has a verified manufacturing defect, or is materially different from the confirmed order, or where applicable law requires a remedy.

If a product page expressly states different return treatment, that product-specific disclosure controls to the extent permitted by law.

3. Return Condition Requirements

To qualify for a return, all of the following must be included and in acceptable condition:

- The product, all components, keys, locks, latches, hinges, brackets, mounting hardware, wiring, manuals, protective materials, gifts, and accessories originally supplied
- Original packaging, inserts, labels, and product identification
- No installation marks, scratches, chips, dents, cracks, chemical contamination, road debris, or signs of use
- No drilling, cutting, wiring, painting, sanding, polishing, bending, modification, or attempted repair
- No missing, substituted, or damaged parts

Opening a carton for inspection does not by itself make a standard product non-returnable. However, damaged packaging, missing contents, or handling that reduces resale value may result in a deduction.

Products that have been installed, test-ridden, drilled, wired, modified, repainted, or damaged after delivery are not eligible for a preference or fitment return.

4. Fitment and Dry-Fit Responsibility

Motorcycle configurations vary. Fitment can be affected by factory options and aftermarket equipment, including seats, exhaust systems, fenders, racks, docking hardware, quick-detach systems, relocated or non-relocated turn signals, lighting, audio equipment, liners, extended bodywork, and previously modified mounting points.

Before ordering, review the stated year, make, model, trim, dimensions, required hardware, installation notes, and exclusions. Contact WOWHOG before purchase if any part of the setup is uncertain.

Before drilling, wiring, removing protective film, or completing installation, perform a careful dry fit without scratching or forcing the product. A return caused by an unverified motorcycle configuration, refusal to complete disclosed installation steps, or selection of an incompatible variant is treated as a customer-choice return.

5. Painted and Color-Matched Products

Paint colors shown online are visual references. Screen settings, camera processing, lighting, production batches, factory paint variation, prior repainting, environmental exposure, and the age and condition of the motorcycle's existing paint can affect perceived color.

A reasonable variation between a newly painted part and aged or previously repaired motorcycle paint is not by itself a manufacturing defect. Contact WOWHOG before ordering when an exact match is critical.

Do not install a painted item if the finish, color, or condition is unacceptable. Installation, drilling, or modification after a visible issue is discovered may affect return eligibility.

6. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect the carton, product, finish, and package contents promptly. Shipping damage, an incorrect item, or visibly missing components must be reported within 10 calendar days after delivery.

Provide:

- Order number
- Photos of every side of the outer carton
- Photo of the shipping label
- Photos of internal packaging and all received contents
- Close-up and wider photos or video of the affected area
- A description of the issue

Keep all packaging and components while the claim is reviewed. Do not install, discard, alter, repair, or return the item until WOWHOG provides instructions.

The 10-day reporting period applies to readily observable shipping damage, incorrect shipments, and missing components. It does not shorten the 12-month limited warranty for a manufacturing defect that could not reasonably have been identified during the initial inspection.

For a verified WOWHOG fulfillment error, shipping damage, or covered defect, WOWHOG may provide replacement parts, a replacement product, repair, or a refund, and will provide return-shipping instructions where return shipment is required.

7. Return Shipping, Restocking Fees, and Deductions

When WOWHOG verifies that it sent the wrong item, the product arrived damaged, or the item has a covered manufacturing defect, WOWHOG will cover reasonable authorized return shipping where a return is required.

For preference changes, duplicate orders, incorrect customer selections, unverified fitment, refused deliveries, or other non-defect returns, the customer is responsible for return shipping. Original outbound shipping charges are non-refundable. When an order was advertised with free or included shipping, the actual outbound shipping cost may be deducted from the refund for a non-defect return.

Fee structure:

- Complete standard in-stock product returned unused, uninstalled, and in original resalable condition: no fixed restocking fee
- Return with opened, damaged, or incomplete packaging or other recoverable loss of resale value: deduction of up to 15%, based on documented condition
- Approved preference or fitment return of a stocked color-matched product: 20% restocking fee
- Missing parts, hardware, keys, accessories, gifts, or manuals: actual reasonable replacement cost may be deducted
- Installed, modified, drilled, wired, repainted, or materially damaged product: return may be rejected

Any deduction will be based on the returned condition and disclosed with the return decision. These deductions do not apply to a verified WOWHOG error or covered defect.

The customer is responsible for packaging an authorized return securely. Damage or loss during customer-arranged return transit may affect the refund; shipping insurance is recommended.

8. Refund Process and Timing

After an authorized return is delivered, allow up to 5 business days for inspection. WOWHOG will email the approval, denial, replacement decision, or any documented deduction.

An approved refund will be submitted to the original payment method within 5 business days after inspection. Payment providers and banks may require an additional 5-10 business days, or longer in some cases, to post the credit.

WOWHOG cannot issue cash or refund a different payment method. If the original payment method cannot accept the refund, we will contact you regarding an available lawful alternative.

9. Exchanges

For a different fitment, finish, or product, request return authorization for the original item and place a new order after eligibility is confirmed. Price differences and shipping costs may apply.

Unless WOWHOG agrees otherwise in writing, only one preference-based exchange is allowed per order. Replacement of a verified damaged, incorrect, or defective item is not counted as a preference exchange.

10. Cancellations and Order Changes

Contact contact@wowhog.com immediately to request a cancellation or change. A request is not guaranteed.

A standard item may be cancellable before fulfillment begins. A color-matched, made-to-order, or specially painted item cannot normally be cancelled after paint preparation or production starts. An order cannot be cancelled after shipment and must follow the applicable return process.

Any non-refundable work or material charge for an approved late custom-order cancellation will be disclosed before the cancellation is finalized.

11. Non-Returnable Items

Except for verified damage, defect, incorrect fulfillment, or rights required by law, the following are non-returnable:

- Installed, used, test-ridden, drilled, cut, wired, modified, repainted, repaired, or customer-damaged products
- Made-to-order, specially painted, personalized, or custom products after production begins
- Items missing essential components or product identification
- Final-sale or clearance items expressly marked non-returnable before purchase
- Gift cards
- Products returned after the authorized period
- Products not purchased directly from wowhog.com

12. 12-Month Limited Product Warranty

WOWHOG warrants to the original retail purchaser that, for 12 months from the documented delivery date, a product purchased directly from wowhog.com will be free from manufacturing defects in materials and workmanship under normal intended use and proper installation.

An approved claim may be resolved, at WOWHOG's reasonable option, by supplying replacement parts, repairing the product, replacing it with the same or a reasonably equivalent product, or issuing an appropriate refund where repair or replacement is not practical. Replaced parts or products do not restart the original warranty period unless required by law.

Warranty coverage is limited to the original purchaser and proof of purchase is required.

13. 12-Month Painted-Finish Warranty

For a painted product purchased directly from wowhog.com, the 12-month limited warranty includes verified paint-process defects such as abnormal peeling, blistering, or adhesion failure caused by preparation or application workmanship.

The painted-finish warranty does not cover:

- Stone chips, road debris, impact, collision, scratches, abrasion, or installation damage
- Fuel, brake fluid, solvents, harsh chemicals, improper cleaners, pressure washing, or environmental contamination
- Normal fading, weathering, cosmetic aging, or reasonable color variation
- Differences caused by aged, faded, repaired, repainted, or non-original motorcycle paint
- Damage caused by bending, drilling, cutting, sanding, polishing, repainting, modification, improper storage, or excessive heat
- Damage to areas altered or repaired by the customer or a third party

A visible finish issue should be reported before installation.

14. Warranty Exclusions

The limited warranty does not cover:

- Normal wear and tear, maintenance, consumable items, or cosmetic aging
- Incorrect fitment selection or use on an unstated model or configuration
- Improper installation, missing required support hardware, overtightening, incorrect wiring, poor maintenance, misuse, neglect, racing, commercial use, accident, theft, vandalism, fire, flooding, severe weather, or acts outside WOWHOG's control
- Damage caused by third-party parts, mounting racks, docking hardware, tools, installers, carriers, or unauthorized repairs
- Labor, diagnostic fees, removal, reinstallation, paint blending, towing, storage, vehicle downtime, rental cost, lost use, lost profits, or incidental or consequential costs, except where such exclusion is prohibited by law
- Products with removed or altered identifying labels, or products purchased from unauthorized sellers

15. Warranty Claim Procedure

Email contact@wowhog.com with:

- Order number and proof of purchase
- Product and variant
- Motorcycle year, make, model, trim, and relevant modifications
- Installation date and installer information
- Clear photos or video showing the complete product, affected area, mounting points, relevant hardware, and motorcycle configuration
- A description of when and how the issue appeared

Do not remove, discard, repair, or ship the product until instructions are provided. WOWHOG may request reasonable troubleshooting information or return inspection. If a return is required for a verified covered claim, shipping responsibilities and instructions will be provided in writing.

16. Consumer Rights

Nothing in this policy limits rights or remedies that cannot lawfully be excluded, restricted, or waived under applicable consumer-protection law. Where this policy conflicts with mandatory law, the mandatory law controls.

17. Contact

WOWHOG
Email: contact@wowhog.com

Include your order number in all return, cancellation, shipping-damage, and warranty inquiries.